Player Privacy Policy

This Privacy Policy explains how we collect, use and protect the personal information you provide when you register, play or otherwise interact with our site. We take your privacy seriously and set out below the kinds of information we collect, why we need it, how we use it, who we may share it with and the rights you have over your data.

Types of data we collect

We collect several categories of information to operate accounts securely, process payments and provide customer service.

Personal data

This includes name, date of birth, address, email, telephone number, government-issued ID (where required for verification), and other identity documents you submit to confirm age and identity.

Technical data

We collect device and connection information such as IP address, browser and operating system, device identifiers, geolocation (where you grant permission), and log data about your activity on the site.

Transactional data

We process payment and transaction records including deposit and withdrawal history, payment method details (tokenised where possible), bet and play history, and records of customer service interactions.

How we use your information

We use personal data to create and manage your account, verify your identity, process deposits and withdrawals, prevent fraud and money laundering, and provide customer support. Technical and behavioural data help us maintain site security, personalise your experience, and detect abuse or irregular activity.

We may also use contact details to send service messages about your account, to respond to queries, and to provide information you have requested. Where we ask for consent for marketing, you can withdraw that consent at any time.

Data protection practices

We protect your information using technical and organisational measures such as encryption in transit, access controls, secure storage and regular security reviews. Access to personal data is limited to staff and contractors who need it to perform their duties. We train our teams on data handling and privacy best practice.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support secure logins, measure site performance and personalise content. Some cookies are essential for basic functionality; others are optional analytics or advertising cookies. You can manage cookie settings via your browser or through our cookie banner where presented.

Information sharing and third parties

We share data with third parties only where necessary to operate the service - for example payment processors, identity and age verification providers, fraud prevention services, and hosting partners. All third parties are required to protect your data and may only process it under our instructions. We may also disclose information when required by law or to protect our legal rights.

User rights

You have rights to access the personal data we hold about you, to request correction, restriction or deletion, and to object to certain processing. Where applicable, you may request data portability. To exercise your rights contact us using the details below. We will consider and respond to requests in line with applicable law.

Access, correction and deletion

If your account information changes or you believe any data we hold is inaccurate, log into your account or contact [email protected] to request updates. You may request deletion of your account; we will retain certain information where necessary for legal or regulatory compliance or to resolve disputes.

Policy updates

We may update this Privacy Policy from time to time. Significant changes will be notified via the site or by email where we hold your contact details. The latest version is available on our website and takes effect when posted.